How Strong Is Your Online Reputation?

Quiz Questions

• 1.
  How often do you monitor online reviews for your business?

  • A.
    Daily
  • B.
    Weekly
  • C.
    Monthly
  • D.
    Rarely or never
• 2.
  Do you respond to online reviews regularly (both positive and negative)?

  • A.
    Yes, always
  • B.
    Sometimes
  • C.
    Only to negative reviews
  • D.
    No, I don’t respond
• 3.
  How do you typically handle negative reviews?

  • A.
    Address them constructively and promptly
  • B.
    Ignore them
  • C.
    Tell our side of the story
  • D.
    I’m unsure how to handle them
• 4.
  Do you actively encourage customers to leave reviews?

  • A.
    Yes, we have a system in place to ask for reviews
  • B.
    Occasionally, when a customer has a great experience
  • C.
    Rarely
  • D.
    Never
• 5.
  Do you analyze patterns or insights from your reviews to improve your services?

  • A.
    Yes, regularly
  • B.
    Sometimes
  • C.
    Rarely
  • D.
    Never
• 6.
  How often do you confirm that your business information is accurate on various search engines?

  • A.
    Regularly, we audit our listings monthly or quarterly
  • B.
    Occasionally, only if there’s an issue
  • C.
    Rarely
  • D.
    Never
• 7.
  Are employee reviews on platforms like Indeed or Glassdoor influential in helping you attract the best talent?

  • A.
    Very influential, we monitor and respond to them regularly
  • B.
    Somewhat influential, we pay attention occasionally
  • C.
    Rarely influential
  • D.
    Not influential at all

Quiz Outcomes

• 1.
  My Review Concierge - Silver

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  Your online reviews are a vital part of your business's reputation. I see that you already have strong practices in place for managing your reviews and maintaining a positive online presence. With My Review Concierge - Silver, you can streamline your efforts and save time by using powerful tools to monitor and respond to reviews efficiently. This solution is perfect for helping you maintain your high standards and focus on growing your business.
• 2.
  My Review Concierge + Template Responses

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  Your online reviews play a crucial role in shaping your business's reputation. Based on your answers, it seems like you are actively engaging with reviews but could use additional support in creating compelling and consistent responses. With My Review Concierge + Template Responses, you'll have access to expertly crafted response templates that highlight your business's strengths while addressing opportunities for improvement. This service will help you maintain a professional, on-brand voice in all your interactions.
• 3.
  My Review Concierge + Dial-a-Friend

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  Your online reputation is essential to your business's success. From your inputs, I can tell you value responding to reviews but may find it challenging to handle more complex or critical feedback. My Review Concierge + Dial-a-Friend provides the expertise you need for these situations. Our team will help craft thoughtful, on-brand responses that resolve issues and leave a positive impression, ensuring your reputation stays strong even in tough moments.
• 4.
  My Review Concierge - Gold

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  Your online reputation is closely tied to your visibility and credibility. I see that while you’re managing reviews, there’s an opportunity to improve how your business handles local listings and review responses. My Review Concierge - Gold offers a comprehensive solution that includes expert-created templates or hands-on support with challenging reviews, as well as tools to manage your business information across platforms. This is the perfect way to solidify your reputation and increase your local reach.
• 5.
  My Review Concierge - Platinum

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  Your online reputation extends beyond customer reviews—it includes how potential employees and partners perceive your business. Your responses suggest a need for end-to-end support, including managing reviews on platforms like Glassdoor and Indeed. My Review Concierge - Platinum provides a comprehensive approach to your reputation, covering everything from review responses to employee feedback, ensuring you attract both loyal customers and top talent.
• 6.
  My Review Concierge - Turnkey

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  Managing an online reputation requires time and expertise. Based on your inputs, it seems like a fully managed solution would best support your business. My Review Concierge - Turnkey takes care of everything for you—from monitoring reviews to crafting responses and managing local listings—so you can focus on what you do best. With this premium service, you can trust that your reputation is in the hands of experts.